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Return Policy

Return Policy


Our policies and processes for events that happen after you’ve placed your order, are set out below. If you cannot find an answer to a question that you have, please email We aim to get back to you within 24-48 hours Monday - Friday 9am - 5pm. 


We accept that sometimes you may need to cancel your order after you’ve placed it or reduce the quantity of an item that you have ordered. You can do this from the moment you place the order until 14 days after the day after that you receive it. (In exception of goods worth £42 and less)

However as we process our orders as soon as they are placed, you may not catch your order in time as we will already have started to process it. If we have started to do this, this means that you simply need to follow our Return Process instead, i.e. wait until it is delivered to you and then return the unwanted items to us. Please visit our Returns Policy for more information.



We accept that, sometimes you will need to return an item that you’ve ordered, either for a refund. We’re happy to provide a refund providing the following conditions are met:

  1. The item is in perfect condition, complete with its original packaging and this packaging is undamaged.
  2. You return the item within 14 days (for UK orders) or 30 days (for International orders) of having received it from us.
  3. You enclose a completed returns form, giving a reason why your item is being returned.

If the item you’re returning to us does not meet all the conditions above, we will not give you a refund. Furthermore, we may have to send your item back to you, for which we’ll charge you the cost of postage.

Please note:

  • Your return is your responsibility until it reaches our warehouse. So do ensure it’s packed up properly and can’t get damaged on the way. To avoid loss, you may wish to use a tracking service for your return.
  • For International customers, we do not provide free delivery on any exchanges. As such, we will ask for payment of the package and postage cost for any exchanges. This charge will vary according to the value and weight of your item(s).
  • If you’re returning an item to us that’s damaged, faulty or not the correct item then we will refund the cost of your return postage up to the value of £4.95. If your faulty item is likely to cost more than this to return then please contact us so we can make arrangements to collect the item from you.
  • For a refund, you should expect to receive payment into your account within 14 working days of us confirming your return.
  • At certain times of year (e.g. Christmas), the return period set out in our Refund Policy may be amended to allow you more time for exchanges and returns, for example if you are buying a gift. If you are buying a gift at any other time of the year then we are willing to extend our returns policy. However, you will need to agree this with us beforehand so contact us before placing your order so we can make a note that your returns period has been extended.

Non-returnable and non-refundable items

Some items, such as underwear, are non-returnable and non-refundable. This is for health & safety and hygiene reasons. We specify on such products that they're non-returnable & non-refundable.

Body protectors. A body protector is an important piece of safety equipment. Because of this, we expect you to have already been fitted by a qualified fitter and to know your size. For this reason, all body protectors on our website are non-returnable and non-refundable.

Underwear. For hygiene reasons, all underwear on our website is non-returnable and non-refundable.

Face Masks. For hygiene reasons, all face masks on our website are non-returnable and non-refundable.


Simply download our returns form, print it out, complete it and include it with your item(s). We do it this way so we can do our bit for the environment!

Please note, we are only able to accept returns via post. We do not offer in-person returns to our warehouse, which is located on a busy working farm and is not suitable for visitors. 


Once we’ve established that the Return meets the conditions above:

  • we will refund the credit, debit card or PayPal account of the person who originally placed and paid for the order
    • If you have requested a refund in writing within 14 working days of receipt
  • we will refund the price you purchased your item at  - this includes sale items that you return as well.

We process refunds and exchanges in the order they’re received. As such, we aim to issue refunds within 14 working days of us receiving them.


If your order doesn’t arrive when you expect it to, check the status of your order online. Sign in to your account to view the order in question. An order with a ‘Dispatched’ status should have been delivered within the time period indicated in the delivery option you choose when you placed the order. If your order has not arrived and you believe it should, email our Customer Services Team at